Refund and Returns Policy
Last updated: 12 November 2026
This Refund and Returns Policy explains your right to return products bought from Post Container Logistics B.V. and how refunds work. It forms part of our Terms and Conditions and is based on Dutch and EU consumer law.
1. 14-day right of withdrawal
As a consumer you have the right to withdraw from your purchase within 14 days without giving any reason (Article 6:230o of the Dutch Civil Code). The withdrawal period ends 14 days after the day on which you, or a third party indicated by you (other than the carrier), received the container. We also offer this 14-day return period to business customers as a voluntary service.
2. How to return a product
To use your right of withdrawal, inform us of your decision within the 14-day period by a clear statement, for example by email to info@postcontainerlogistic.com, by letter to our address or via our contact form. You may use the model withdrawal form below, but this is not required. We will confirm receipt of your withdrawal without delay.
3. Returning the container
Within 14 days of notifying us of your withdrawal, the container must be made available for collection at the delivery location, empty and clean, and in the same condition in which you received it. Because containers cannot be returned by post, we arrange the collection with you.
Return costs: the direct costs of returning the container are borne by you. The estimated maximum cost for collection within the Netherlands is €300. This amount will be deducted from your refund or invoiced separately, as agreed with you.
You may only handle the container to the extent needed to establish its nature, characteristics and functioning. You are liable for any reduction in value resulting from handling beyond this (Article 6:230s of the Dutch Civil Code).
4. Refunds within 10 days
We will refund all payments received from you, including the standard delivery costs, within 10 days of the day we received your withdrawal notice. We may withhold the refund until we have collected the container. The refund is made by bank transfer to the account you paid from, free of charge.
5. No restocking fee
Returns are free of any restocking fee. Apart from the return transport costs described above, we do not charge any handling or restocking costs.
6. Exchanges
We do not offer exchanges. If you would like a different container, please return your container in line with this policy and place a new order.
7. Exceptions
In accordance with Article 6:230p of the Dutch Civil Code, the right of withdrawal does not apply to:
- containers made or modified to your specifications, such as containers with custom doors, windows, insulation, electrical installations, interior fit-outs or custom paint;
- container cabins built or fitted out to your specifications, and other products that are clearly personalised. Standard container cabins sold from stock without modifications can be returned in accordance with this policy.
We will always tell you before you order if a product is excluded from the right of withdrawal.
8. Damaged or defective products
Separate from the right of withdrawal, you are entitled to a product that conforms to the agreement (Article 7:17 of the Dutch Civil Code). If your container is damaged or defective on delivery, or a defect becomes apparent later, please contact us as soon as possible and preferably send photos. Consumers who report a defect within two months of discovering it have always reported it in time. We will then offer repair, replacement, a price reduction or a refund, in accordance with the law and at no cost to you.
9. Model withdrawal form
(Only complete and return this form if you wish to withdraw from the agreement.)
To: Post Container Logistics B.V., Gaagweg 2a, 2636 AG Schipluiden, the Netherlands, info@postcontainerlogistic.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
IBAN for the refund:
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
10. Contact
Questions about returns or refunds? Email info@postcontainerlogistic.com or call +31 646994227.